Privacy Policy

Flight Support Service respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, request a flight search, make a booking, or ask us to manage an existing reservation.

1. Information We Collect

Depending on the service requested, we may collect:

- Name

- Email address

- Telephone number

- Billing information

- Passenger information

- Date of birth

- Travel dates

- Destinations

- Flight information

- Booking references

- Ticket numbers

- Passport or travel-document information where necessary

- Seat and baggage requirements

- Special assistance information

- Frequent-flyer information

- Payment and transaction information

We may also collect technical information such as IP address, browser type, device information, operating system, pages visited, and website activity.

2. How We Collect Information

Information may be collected:

- Directly from you

- Through booking forms

- By telephone

- By email

- Through website forms

- When you request assistance with an existing reservation

- Through cookies and similar technologies

- From airlines and reservation systems when necessary to provide the requested service

- From payment providers in connection with transactions

3. How We Use Information

We may use personal information to:

- Search for flights

- Create reservations

- Manage existing reservations

- Process payments

- Process cancellations and refunds

- Communicate with customers

- Provide customer support

- Verify transactions

- Prevent fraud

- Maintain security

- Improve our services

- Maintain business records

- Resolve disputes

- Comply with legal obligations

4. Sharing Information

We may disclose information to third parties where reasonably necessary to provide our services.

These may include:

- Airlines

- Airline reservation systems

- Global Distribution Systems

- Payment processors

- Technology providers

- Website hosting providers

- Customer-service providers

- Security and fraud-prevention providers

- Professional advisers

- Government authorities where legally required

5. Airlines and Travel Providers

When you request a flight booking or reservation-management service, we may need to provide relevant passenger information to the applicable airline, reservation system, or travel supplier.

Those organizations may process information under their own privacy policies.

6. Cookies

Our website may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, and improve our services.

Where required by law, appropriate choices will be provided for non-essential cookies.

7. California Privacy Rights

Depending on applicable California law, California residents may have rights including:

- Right to know/access personal information

- Right to delete personal information

- Right to correct inaccurate information

- Right to opt out of sale or sharing where applicable

- Right to limit certain uses of sensitive personal information where applicable

- Right to non-discrimination

These rights are subject to applicable legal exceptions.

8. Sensitive Personal Information

Certain information provided during travel arrangements may be sensitive.

We use such information only where reasonably necessary to provide requested services, comply with legal requirements, process transactions, protect security, or for another legally permitted purpose.

9. Sale or Sharing

Flight Support Service does not sell customer information in the ordinary sense of selling a customer database.

Certain online advertising, analytics, or similar technologies may nevertheless be treated as "sale" or "sharing" under applicable California law.

Where applicable, we will provide the required opt-out mechanism.

10. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including providing services, maintaining transaction records, processing refunds, resolving disputes, preventing fraud, and complying with legal obligations.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no online system can be guaranteed to be completely secure.

12. Children's Privacy

Our services are intended for customers capable of entering into travel transactions.

Where a child is included as a passenger, information necessary to complete the booking may be provided by a parent, guardian, or authorized adult.

13. Third-Party Websites

Our website may contain links to airline websites, government resources, payment providers, or other third-party websites.

We are not responsible for the privacy practices of third-party websites.

14. California Privacy Requests

California residents may submit privacy requests using:

Email: support@flightsupportservice.com

Phone: 0800 800 8555

We may need to verify your identity before completing certain requests.

15. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always display the applicable "Last Updated" date.

16. Contact

Flight Support Service

Based in California, USA

Privacy Email: support@flightsupportservice.com

Phone: 0800 800 8555